Ways to Evaluate a Singapore Maid Agency | Home

By CharlesEdwards
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In our fast-paced world, getting a maid is only practical. With other obligations like school, work, out-of-town engagements, and other domestic chores, a maid would make all those loads lighter. You can find a maid that will suit your lifestyle if you know these important considerations to evaluating a Singapore maid agency:

Make sure the maid agency is licensed by the Singapore Ministry of Manpower (MOM) and accredited by the Consumers Association of Singapore for Good Business Practices (CaseTrust).

Currently, only 10 percent of over 700 agencies have been accredited by the CASE. The remaining 90 percent are most probably accredited by the Association of Employment Agencies.

Licenses are issued by The Singapore Ministry of Manpower to agencies after a strict evaluation of their business practices. The director of the agency is required to attend and pass the Certificate of Employment Agency course that spans for three months in the Singapore Polytechnic.

Accreditation is also given by The Consumers Association of Singapore for Good Business Practices to agencies and businesses that are dedicated to maintaining a superior business practice.

An agency that conducts surveys and asks for feedback from its clients focuses more on customer service and aims to serve you well.

Your agency should give you a year-long guarantee. This means that if within 365 days so you are not satisfied with your maid, you can get a replacement free of charge.

Not all agencies offer 365 days guarantee. Some give only three to six months, or at most, 400 days. There are also additional benefits that are not available in other agencies.

Look for an agency with a family satisfaction program. The agency should have good rapport with its clients and employees.

A troubled maid, like any other human being, changes and has her own personal issues. If these issues get in the way of her job, you can call the agency and have them counsel the maid. If this still does not work out, you can then ask for a replacement.

If the maid agency has a Match-Point System, you are at an advantage. This ensures that the maid you choose will match you.

The Match-Point System was formulated to find the right maid for the client based on experience, character, needs, and skills that the clients is looking for in a maid.

Maid agencies offer various services to their employees and clients. Usually, these services include the following:

- Air tickets booking and purchasing

- Embassy endorsement

- Medical check-up for the helper

- Passport and work permit renewal

- Orientation for employment as a helper in Singapore

- Overseas helper recruitment

- Repatriation of maids

- Training in care for children, the elderly, the disabled, and the sick

- Training in cleaning, cooking

- Training in spoken English

- Work permit cancellation

- Workshops

To avoid the hassle of having to find a replacement maid or dealing with a maid you are unsatisfied with, it is important that you choose the right Singpore maid agency to assist you with this task.

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