Customer Service Articles
121. How To Increase Online Sales With Live Customer Support
Discusses the benefits of live chat software and how to use it to increase online sales.
122. Four Ways to Guarantee Repeat Business
At the backbone of every successful business is the repeat customer. While it is great to get referrals, it is important to realize that a referral may result in an interested individual taking a look at a business or store, but by and large curiosity rarely translates into sales...
123. Improving Customer Service Relationship
Any time that you enter a restaurant and are greeter by the hostess, when you are bombarded in a department store by an employee who ask if they can help you or the cashier at the grocery store, you are experiencing a tiny bit of customer service.
124. E-Cards For Business Use
During every Holiday Season or festival season, you can use ecards to convey the holiday message. After some weeks, remember to mail an e-card to an old customer that says: Thinking of You.
125. Providing Quality Customer Service
The way you treat your customers will determine if your business is successful or not. If you ship orders late, cannot answer questions about your product, are rude or condescending or you can not update your website regularly,
126. Why People Hate Cell Phone Companies
Cell phone companies have made a huge mistake in how they deal with their customers. They seem to be in it to make a quick buck instead of to build lasting customer relationships, and the first major player to understand this stands to earn a small fortune. Who will it be?
127. The Importance of a Customer-Focused Vision
It takes commitment and an obsession about customers to win business. Over the years, my experiences have taught me that it is simple to create a customer-focused culture, but it certainly isn't easy. If a company gets it right, however, the customers and profits will be easy to attract and keep.
128. Little and Big Commitments
People who do not keep little commitments don't keep big ones either. Winning, profitable companies constantly inspire customer confidence by their actions, and always conduct business in a trustworthy manner. They keep their word. Commitments that are kept create repeat customers, and repeat customers create profit.
129. The Power of Delighting a Customer
A thoughtful gesture can delight a customer and result in enormous good will toward your product or service. I witnessed something spectacular that improved my philosophy about caring about customers. With one simple act, a colleague of mine created buzz that money could not buy!
130. Customer Service: A Little Means A Lot
How a single employee can ruin a company's reputation.
131. Humor in Customer Service and How It Can Help Your Business
Now, wait a minute. You are not a stage comedian or an actor. Your job is to sell something, not put on a clown act. How does humor fit into customer service?
And that's exactly why this works: Everybody thinks just like the above paragraph. Because everybody thinks that way, nobody uses humor to ease a customer transaction.
132. Building a Strong Customer Service Team
There are more and more demands being made of front line team members, and sometimes the pressure can be heard by your customer.
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